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HYAcademy App · HY Academy
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Frequently Asked Questions
I can't sign in
Make sure you've chosen the right sign-in method: password or SMS verification code. If you don't receive the SMS code, check that the correct country code is selected. If the problem persists, email us and we'll help you reset your access.
How do I book or cancel a lesson?
Browse courses on the app home screen to book. To cancel or reschedule, contact the academy's coordinators before the lesson starts; cancellation is not available once a lesson has started.
Where can I see my balance and spending history?
Go to "Me → Balance history" to see every top-up and course charge. Top-ups are subject to 5% GST as required by Canadian tax rules.
I'm not receiving class reminders
Check that notifications for HYAcademy are allowed in your phone's system settings, and that you are signed in to your account in the app.
Delete Your Account
You can delete your HYAcademy account in either of the following ways:
- In the app: sign in → "Settings → Delete Account" and confirm;
- By email: send a request to [email protected] from your registered contact, stating "Account deletion request" with your registered phone number and name. We will verify your identity and complete the deletion within 7 business days, with an email confirmation.
What happens to your data:
- Your name, phone number, email and avatar will be deleted or anonymized;
- Files and photos you uploaded (e.g. homework) will be deleted;
- Push tokens and sign-in credentials will be cleared and all devices signed out immediately;
- Transaction and billing records are retained in anonymized form for the period required by Canadian tax regulations;
- Deletion is irreversible. If your account still has a balance or unfinished lessons, please contact the academy's coordinators to settle them before requesting deletion.
